Return and Refund Policy
Thank you for shopping at Kaleswaram
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.
The following terms are applicable for any products that You purchased with Us
Interpretation and Definitions
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural
For the purposes of this Return and Refund Policy
Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Kaleswaram, No.404 Sai Raksha Comforts, 4th Main Arehalli, Opp Sri Chaitanya Techno School, Uttarahalli, Bangalore, Karnataka, India-560061
Goods refer to the items offered for sale on the Service
Orders mean a request by You to purchase Goods from Us
Service refers to the Website
Website refers to Kaleswaram, accessible from www.skaleswaram.com
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable
Your Order Cancellation Rights
You are entitled to cancel your print orders only. There is no cancellation for any design purchase orders. Your print orders can be cancelled only when the print is torn or the papers are torn or damaged.
Only if so, you are entitled to cancel Your Order within 7 days
The deadline for cancelling an Order is 7 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision byemailto :[email protected] with proper photos or videos of the damaged prints.
In case if our printer agreed that the prints are damaged then we will reimburse you no later than 30 days from the day on which We receive the returned Goods. We will use the same means of payment as you used for the Order, and You will not incur any fees for such reimbursement
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that
The Goods were purchased in the last 14 days
The Goods are in the original packaging
The following Goods cannot be returned
The supply of Goods made to Your specifications or clearly personalized.
The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion
Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address
Kaleswaram, No.404 Sai Raksha Comforts, 4th Main Arehalli, Opp Sri Chaitanya Techno School, Uttarahalli, Bangalore, Karnataka, India-560061
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery
If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You
If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver
If you have any questions about our Returns and Refunds Policy, please contact us:
By email: [email protected]